A new global survey conducted by GoTo and Workplace Intelligence showed that one in four leaders in the IT sector confirmed that artificial intelligence errors have already caused negative repercussions on their companies’ businesses, at a time when organizations continue to increase their investments in this technology.
According to the survey results, 25% of IT leaders reported that AI errors affected customers or companies’ operational performance, while 23% indicated that these errors caused direct financial losses or impacts on their organizations.
Despite these concerns, companies do not appear ready to back away from adopting artificial intelligence. Most participants confirmed that their organizations already use artificial intelligence technologies, while 82% of employees said that they rely on artificial intelligence tools in their daily work. Nearly 90% of employees and IT leaders expressed their support for maintaining or increasing current investment levels.
These results come at a time when artificial intelligence applications are expanding across the supply chain, transportation, manufacturing, and warehousing sectors, where it is used in demand forecasting, reporting, customer service, process automation, and operational planning.
On the other hand, the survey revealed the growing phenomenon of excessive reliance on artificial intelligence among employees. Half of the participants admitted that they depend on this technology too much to perform their daily tasks, while 30% said that they feel unable to work without it. 39% also believed that excessive reliance on artificial intelligence may make them less able to think or analyze independently.
There have also been growing concerns about unregulated use of technology, with 70% of employees admitting to using AI for sensitive or high-risk tasks, while less than half of IT leaders reported that their companies have formal policies regulating the use of AI.
The survey also indicated that 84% of employees believe that their companies are not making sufficient efforts to promote the responsible and safe use of artificial intelligence.
On the other hand, 91% of IT leaders expressed concerns about the possibility of artificial intelligence making mistakes in the future that could negatively affect their organizations, even if their companies have not faced such problems yet.
Dan Schawbel, managing partner at Workplace Intelligence, said that artificial intelligence has become an essential part of the modern work environment, but the widespread use of technology does not necessarily guarantee better results. He added that employees are achieving clear productivity gains, but many of them face challenges related to over-reliance on artificial intelligence, lack of clear guidance, and lack of training necessary for responsible and effective use of these tools.
Schawbel emphasized that the institutions that will benefit most from artificial intelligence are those that invest in developing the skills of their employees, developing appropriate policies, and enhancing awareness, in parallel with their investments in the technology itself.
The survey, which was conducted globally between November 2025 and January 2026, included the opinions of 1,250 full-time knowledge workers, along with 1,250 decision-makers in the information technology sector.
